5. Quality Assurance in Content and Processes
Given the diverse nature of their respective products and services, we have implemented specific quality assurance processes at each of the companies in the Casinos Austria and Austrian Lotteries Group.
These processes and measures are audited by independent institutions and certified to international standards.
- Full certification of Casinos Austria to the Responsible Gaming Standards of the European Casino Association (ECA)
- Mid-term re-certification of Austrian Lotteries to the Responsible Gaming Standards of the World Lottery Association (WLA) and European Lotteries (EL)
- Re-certification of win2day to the GamCare Responsible Gaming Standards (= the UK’s biggest support organization for people with gambling problems)
- Seal of Approval from the Austrian Advertising Council confirming that the group’s advertising and marketing activities do not breach the Council’s Code of Ethics