5. Quality Assurance of Content and Processes

All our responsible gaming and player protection measures and processes are audited regularly by independent institutions and certified to international standards and guidelines.

The high player protection standards at Austrian Lotteries have ensured that the company has been certified to the European Lotteries Responsible Gaming Standard since 2009 and was successfully re-certified in fall 2018. This certification also confirms that Austrian Lotteries meets and has been certified in accordance with the criteria for Level 4 Certification in the World Lottery Association’s Responsible Gaming Framework.

Our online gaming platform win2day successfully passed its annual GamCare audit and was once again re-certified to the GamCare Safer Gambling Standard. GamCare certification confirms that win2day has successfully implemented its standards for electronic gaming.

In 2014, Casinos Austria was certified by the Austrian Standards Institute (previously ÖNORM) and thus became the first gaming operator worldwide to gain certification based on the European Casino Association’s Responsible Gaming Standards. In 2017, the company was successfully re-certified based on these standards for a further three years. Casinos Austria’s high standards of responsible gaming and player protection were evaluated and confirmed in an interim audit in September 2018.

The Casinos Austria and Austrian Lotteries Group also holds a Seal of Approval from the Austrian Advertising Council confirming that the Group’s advertising and marketing activities meet the Council’s Code of Ethics.