Our Approach to CSR
There is virtually no other sector of the economy in which social responsibility is of such central importance as it is in the gaming industry.
In the Casinos Austria and Austrian Lotteries Group, “responsible gaming” is not just a slogan, it is the guiding principle in all our business activities. Our responsibility to society goes far beyond player protection and responsible gaming. It covers the full spectrum of social responsibility along the entire supply chain from an economic, ecological and social perspective. Our aim thereby is simple: we strive to be the “best in class”.
ONR 192500 Certified Corporate Social Responsibility
To professionalize our engagement for social responsibility and sustainability, we set up a CSR management system that is based on the requirements of the Austrian Standard ONR 192500 “Social Accountability”. The effectiveness of this management system was audited and verified by the Austrian Standards institute.
Our CSR management system is managed by our dedicated CSR Department. It extends to all business units in the group (with the exception of the “International Business” unit) and helps them to adhere to our seven principles of social responsibility:
Respect for Stakeholders and Interest Groups
The concerns and interests of our stakeholders are very important to us. But it is also important to us that our stakeholders know and accept our values. We can only address their expectations and demands if we listen to them regularly and intently and hear what they say. We do so using a dialog-based approach, inviting them to participate, for instance, in an annual Stakeholder Dialog event during our Responsible Gaming Academy conference. We also plan to hold a further Stakeholder Dialog event in 2019.
We strive to conduct ourselves in an ethically correct manner. Our Code of Conduct, internal guidelines (e.g. our Procurement Guideline) and CSR Strategy 2020 all reinforce our basic values.
We have been publishing CSR reports and organizing internal and external CSR information events for many years. In doing so, we provide information on our engagement for CSR. We will continue to do so in the future, ensuring thereby that these reports and events remain focused and transparent.
Respect for the Rule of Law
We respect justice and the law and strive to abide by the rules on all levels and in all our business activities. For this purpose, we have implemented a comprehensive Compliance Management System (currently only available in German).
Respect for Human Rights
Respect for human rights is accorded special emphasis in the Casinos Austria and Austrian Lotteries Group’s Code of Conduct. We are committed to the Universal Declaration of Human Rights of the United Nations and take internal and external measures to respect these rights.
We have set ourselves a number of clear goals for our CSR activities. These goals will enable us to further develop both our engagement in this field as well as our CSR management system.
We are fully aware that our decisions and actions have an impact on society, the environment and the economy. To avoid any negative effects and increase our positive impact, we have developed a CSR strategy that defines our CSR goals and measures (CSR Strategy 2020). This strategy is evaluated and adapted at regular intervals to ensure that it is continually improved and remains in line with the precautionary principle.
Respect for International Standards of Conduct
Our engagement for CSR is oriented on international standards of conduct.
We are committed to the UN Global Compact and its principles in the areas of human rights, labor, the environment and anti-corruption. We are an active member of the Austrian Global Compact network through our membership of respACT, Austria’s leading platform for CSR and sustainable development.
Our CSR strategy is also aligned to the UN’s Sustainable Development Goals and the OECD Guidelines for Multinational Enterprises.
Our CSR reports are compiled in accordance with the GRI Standards (2016). As a GRI GOLD Community member, we help to shape the future of sustainability and reporting. Through our membership, we remain constantly up-to-date on sustainability trends.
We also comply with the provisions of the Austrian Sustainability and Diversity Improvement Act (NaDiVeG) even though these do not extend to our Group in their current version.
Our Goals for our CSR Management System
To allow us to continually enhance both our engagement for CSR and our CSR management system, we have set ourselves a number of sustainability goals.